Privacy & Confidentiality

We respect your privacy and are committed to protecting your personal information. Any information submitted through the Site will be handled in accordance with our Privacy Policy and applicable healthcare privacy laws.

 

Please do not submit sensitive medical or personal information through unsecured forms or public areas of the Site.

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Personal Information We Collect

As described below, we may collect or have collected in the preceding 12 months the following categories of personal information (“PI” or “personal information”). We may add to these categories and the purposes for which we collect and use it, in which case we will update this section of the Policy.

 

• Identifiers – Such as real name, alias, postal address, unique personal identifier, online identifier, IP address, email address, account name, social security number, driver’s license number, or other similar identifiers.

• Other Elements – Such as name, signature, physical characteristics or description, address, telephone number, education, bank account number, and credit card number.

• Protected Classification Characteristics – Such as race, religion, and age, as defined under federal law.

• Commercial Information – Such as products and services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.

• Education Information – Non-publicly available personally identifiable information as defined in the Family Educational Rights and Privacy Act (FERPA).

• Internet or Electronic Network Activity – Such as browsing history, search history, and your interaction with our website, applications, or advertisements.

• Biometric Information – Physiological, biological, or behavioral characteristics used to establish individual identity.

• Geolocation Data – Location information collected while using one of our apps or digital services.

• Audio, Visual, or Similar Information – Such as identifiable information obtained from voicemail messages, phone calls with our service representatives, or video camera recordings.

• Professional or Employment-Related Information – Information provided on job applications, during onboarding for payroll and benefits, or related to performance evaluations.

• Sensitive Information – Including social security numbers, financial account credentials, precise geolocation, racial or ethnic origin, religious beliefs, biometric data, health data, and other sensitive categories as defined by applicable law.

 

Personal information does not include publicly available information from government records, or deidentified or aggregated consumer information. Text messaging originator opt-in data and consent will not be shared with third parties.

 

How Long We Retain Your Personal Information

We retain your personal information for as long as necessary to provide you with our services and in accordance with our data retention schedule. We may retain your information for longer if required by our legal obligations, to resolve disputes, or as permitted by applicable law. We may also retain your personal information in deidentified or aggregated form.

 

To determine the appropriate retention period, we consider the amount, nature, and sensitivity of your information; the potential risk of unauthorized use or disclosure; the purposes for which we process your data; and applicable legal requirements.

 

Your Choices Regarding Your Personal Information

You can always limit the information you provide to us. However, if you choose not to provide certain requested information, you may be unable to access or receive some of our services, offers, and information available through the Site.

 

Purposes We Collect and Use Personal Information

We collect and use your personal information for the following business or commercial purposes. We may change or add to these purposes, and in that case, we will inform you and obtain your consent when required by law:

• To communicate with you.

• Performing services, including maintaining accounts, providing customer service, processing orders and payments, verifying customer information, and providing analytics.

• Auditing related to current interactions and transactions, including counting ad impressions and verifying ad quality.

• Short-term, transient use, including contextual customization of ads shown during the same interaction.

• Detecting security incidents and protecting against malicious, deceptive, fraudulent, or illegal activity.

• Debugging to identify and repair errors that impair existing functionality.

• Undertaking internal research for technological development and demonstration.

• Verifying or maintaining the quality and safety of our services and devices.

• Marketing and advertising activities, including creating targeted audiences, sending email alerts, newsletters, surveys, push notifications, and other communications. You may unsubscribe at any time.

• Ensuring the accuracy of your information and personalizing our communications to you.

• Carrying out our obligations and enforcing our rights, including those arising from contracts, billing, payment, and collections.

• Reviewing, improving, and monitoring our website, applications, and overall consumer experience.

• Testing, research, analysis, and product and service development.

• Responding to law enforcement requests and as required by applicable law, court orders, or governmental regulations.

• Protecting the rights, property, security, and safety of our organization, employees, consumers, and the public.

• Evaluating or conducting a merger, divestiture, restructuring, or other sale or transfer of assets.

 

Disclosures of Personal Information

We may disclose your personal information to our affiliates, service providers, and contractors who help us provide products and services — such as payment processing, marketing support, email and SMS communications, data storage, software, and technical services. We may also disclose your information to professional services organizations (e.g., auditors and law firms), government entities, and advertising or analytics providers.

 

We may also disclose your personal information to third parties if necessary to:

1. Comply with federal, state, or local laws.

2. Respond to a civil, criminal, or regulatory inquiry, investigation, subpoena, or summons by authorities.

3. Cooperate with law enforcement regarding conduct we reasonably believe may violate the law.

4. Exercise or defend legal claims.

 

We may also transfer personal information to a third party as part of a merger, acquisition, bankruptcy, or other transaction in which the third party assumes control of all or part of our business assets.

 

During the past 12 months, we disclosed the following categories of personal information: Identifiers, Other elements, Protected classification characteristics, Commercial information, Education information, Internet or electronic network activity, Biometric information, Geolocation data, Audio/visual information, Professional or employment-related information, Consumer profile data, and Sensitive personal information.

 

Categories of third parties to whom we disclosed information include: parties directed by you; our business partners; service providers (e.g., IT, marketing, data storage, debt collection, social media, advertising); governmental and legal entities; and successors to all or portions of our business. An asterisk (*) denotes categories where we may have sold or shared personal information as defined by applicable state consumer data protection law.

6. Cookies, Tracking, and Certain Communications

The Site uses cookies and similar web technologies. Some of these technologies are set by us or by third parties and may track you when you leave our website. For more information on the web technologies we use and how you can manage them, please see our Cookie Policy.

 

Some of our digital services use Google Analytics Advertising Features to help display our ads on other sites and to manage and optimize our digital advertising. To opt out of Google Analytics Advertising Features, visit Google’s Ad Settings page. You may also access the Google Analytics Opt Out Browser Add-on.

 

“Do Not Track” is a privacy preference you can set in your browser that sends a signal to websites requesting that they not track your browsing information. If you enable “Do Not Track” signals, your browser will send that signal to our third-party vendors and the websites they visit. Please note that we do track visitors over time and across third-party websites.

 

Third-Party Website Links

Some portions of our Site may contain links to other websites that are neither under our control nor maintained by us. Such links do not constitute an endorsement by One Stop Home Care Agency of those websites, the content displayed therein, or the persons or entities associated therewith. These links are provided for your convenience only, and we are not responsible for the content of such websites. Your use of linked websites is subject to their respective terms of use and privacy policies.

8. Email and SMS Communications

We may collect your email address via cookies and pixels on the Site through the use of trusted third-party partners. These partners may combine your email information with other data to send relevant marketing offers to you via direct mail or other channels.

 

You may elect to receive text messages from us. When you sign up for text messages, we will send you information about promotional offers and more. Message and data rates may apply. You may opt out of receiving text messages at any time by texting “STOP” to our messages. For help or support, text “HELP” or contact us through our designated support channels.

 

We will not share mobile telephone numbers with third parties or affiliates for text marketing or promotional purposes except where SMS opt-in consent has been obtained. Mobile telephone numbers and SMS consent related to caregiver communications are not sold, rented, or shared with third parties for marketing purposes. SMS information may be shared only with service providers as necessary to deliver text messages or related support services on our behalf.

 

Our Site and Children

We do not knowingly collect or solicit personal information from children under 13 years of age. If the parent or guardian of a child under 13 believes their child has provided us with any personal information, they should contact us immediately to request deletion. If we obtain knowledge that we have personal information about a child under 13 in our files, we will delete that information promptly.

 

Security

We employ reasonable and appropriate administrative, physical, and technical measures designed to safeguard the personal information we collect from you. However, no system for safeguarding information is 100% secure, and we cannot fully eliminate security risks associated with personal information. We encourage you to use caution when using the Internet.

 

Notice to Users Located Outside the U.S.

One Stop Home Care Agency operates in accordance with the laws of the United States. When you access our Site from outside the U.S., we may transfer the personal information we collect from you to a location outside of your jurisdiction, including the U.S. Data protection laws in other jurisdictions may not provide the same level of protection as your home jurisdiction. By using this Site, you consent to the transfer of your personal data to other jurisdictions, including the U.S.

 

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

One Stop Home Care Agency

Email: admin@onestophomecareagency.com

 

Changes to This Policy

From time to time, we may update this Privacy Policy. We will notify you of any material changes by posting an updated copy on our website. Please check our Site periodically for updates. Your continued use of the Site following the posting of changes constitutes your acceptance of the revised Policy.